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All orders shipped from Little Partners will be sent via FedEx. For orders over $99, we offer free ground shipping within the continental United States. During checkout, you will have the option to select a shipping rate. If your shipment arrives at your door with apparent shipping damage, please refuse the delivery and we will replace the damaged item with a new one. Simply refuse the shipment and contact us immediately.
Orders of Learning Tower, Art Easels and Playhouse Kits placed by 3pm central time will be shipped the next business day. We cannot guarantee FedEx delivery dates.
If you are not satisfied with your purchase or have received a defective item, Little Partners will be happy to replace your item. Refunds will be given depending on circumstances.
We will replace any defective or faulty items, including those that have been damaged in shipping. Please open a support request here and choose RMA – Return Material Authorization for category and provide necessary information. Once your return has been approved, we will send you a shipping label and instructions for returning your item. We will confirm receipt of you faulty item and send you a replacement. Unfortunately, we will not accept returns after 30 days of the purchase or on used items.
If you are not satisfied with your purchase or have received a defective item, please open a support request here. Refunds will be given depending on circumstances. All Returns subject to 20% restocking fee.
Little Partners offers a 1 year manufacturers warranty on all Step Stools and Learning Towers. Download the Product Warranty PDF document here.